Customers that only hold Commerzbank accounts ‘142’ and have no account with Erste Bank:

Customers using Electra Program:

• Between 21.00 and 24.00 hours on 6 October 2022, all users were sent an SMS text message for their own VICA application containing the VICA registration password required for the Erste Bank registration. All users are requested to register Erste Bank in the VICA application they are currently using.
• In the VICA application, click Regisztráció  [Registration] and select Erste Bank. In the popup window, enter the VICA user authentication sent to you in an SMS text message (which is identical to the user authentication used in Commerzbank) and the VICA registration passcode also sent in the SMS. After tapping the tovább [proceed]button, the registration is complete once the received SMS is typed in.
• In the morning on 7th October 2022, all users authorised to sign Electra Program registration orders in Commerzbank were sent an SMS text message containing the product code required to install Erste Electra Program. In case you are using multiple Electra Programs in Commerzbank, multiple product codes were sent by Erste Bank. If there are multiple users authorised to sign registration orders in the company, each user with such authorisation was sent every product code. One product code allows installation of one Program (the program may be installed in network version with a single product code). Installation and operation of Erste Electra Program is identical to the Electra Program currently used with Commerzbank. When installing the program, please employ the assistance of the IT expert who currently operates the Commerzbank Electra Program. Erste Electra can be downloaded from the link: https://www.erstebank.hu/hu/ebh-business/kis-es-kozepvallalatok/mindennapi-bankolas/elektronikus-szolgaltatasok/erste-electra/electra-demo-es-aktualis-verzio.
• Please, always update the software after installation at Paraméterbeállítás/Beállítások/Programfrissítés  [Parameters/Settings/Program update > Verification] (click latest version and click Érvényesít [Verification]).
• You can log in to the newly installed Erste Electra Program using the VICA application registered with Erste Bank. As a result of the legal continuity of the Electra contract established with Commerzbank, users have the very same authorisations in Erste Electra as in Commerzbank Electra. Modifications to the authorisations may be initiated at Commerzbank until 30th November 2022 and at Erste Bank from 1st December 2022. Authorisations of users should be checked in any case and modification of unwanted settings should be initiated with the bank. To check user authorisations, log in to the Electra Program and navigate to Paraméterbeállítás/Ügyféladatok/Felhasználók listája [Parameters/Customer data/List of customers]. Here you can check the user’s basic data, authentication method, and authorisations regarding the account as well as other authorisations).
• After first logging in to the newly installed software, the data “csoport” [group] and “Felhasználó neve” [User name] must be defined. If the VICA user authentication in the SMS text message was “NAGYZRT:KISS” , then “csoport” [group]=“NAGYZRT” and “Felhasználó neve” [User name]=“KISS”.
• The software installed this way gives users the chance to test and sign order file imports. These test files should always be deleted from Erste Electra once testing is complete. Importing files carries no risks, each error is displayed, helping to create a readable format. Erste Bank intends ensure that Commerzbank Electra’s import formats—save the differences originating from the divergent business operation of the two banks—remain readable in Erste Electra. With regard to payment products, please visit Commerzbank’s homepage.
• The newly installed Erste Electra Program may not be used for sending off orders to Erste Bank until 5 December 2022. Information on payment operations between 1st and 5th December 2022 is available in Erste Bank’s communication regarding its bank holiday.  
• Erste Electra Program can be used with full functionality as of 5th December 2022.

Customers using Commerzbank’s GPP online banking interface:

• GPP system is not available at Erste Bank, and Erste Vállalati NetBank [Corporate NetBank] is offered as electronic channel.
• Please, sign the contract on using the Erste Vállalati NetBank [Corporate NetBank] service (the contract has been filled out in advance based on the authorisations set in the current GPP system at Commerzbank). Please, make sure that the phone numbers required to identify natural persons are listed with each user in the contract (a different number for each user) to which the user in question will receive the one-time SMS password that is required for logging in (or for signing in case of signatories), each time they log in to the interface or sign a transaction.
• When the signed contracts have been received by Erste Bank, the service goes online and the initial authentication passcode is sent to the users in an SMS text message.
• Following setup, Erste Vállalati NetBank [Corporate NetBank] can be accessed and tested at https://netbank.erstebank.hu/cgi-bin/eib_vall/loginpage.hu.html. To log in to Vállalati NetBank [Corporate NetBank], select “Bejelentkezés jelszóval” [Enter with password].  The required fields NetBank azonosító [NetBank User ID] and Felhasználó name [User name] for the user in question is to be found in the contract. And in the field Bejelentkezési jelszó [Password] the passcode sent in an SMS text message to the phone number of the user as defined in the contract should be entered.
• In the course of November, you can test and sign order file imports. These test files should always be deleted from Erste Electra once testing is complete. Importing files carries no risks, each error is displayed, helping to create a readable format. Erste Bank intends ensure that Commerzbank’s GPP import formats—save the differences originating from the divergent business operation of the two banks—remain readable in Erste Vállalati NetBank [Corporate NetBank]. With regard to payment products, please visit Commerzbank’s homepage.
• Erste Vállalati NetBank [Corporate NetBank] will not be available until 5th December 2022 to receive orders. Please, make sure to check information on payment operations between 1st and 5th December 2022 in Erste Bank’s communication regarding its bank holiday.  
• Erste Vállalati NetBank can be used with full functionality as of 5th December 2022.

Customers that have both ‘142’ account with Commerzbank and not ‘142’ account with Erste Bank:

Customers using Erste Electra Program:

• Users of Electra at Commerzbank:
  • Between 21:00 and 24:00 hours on 6th November 2022, all Commerzbank Electra users that could not be identified as Erste Electra users were sent their VICA registration passcode required for registering their own VICA application with Erste Bank. Please, register Erste Bank in the VICA application you are currently using. Click the menu Regisztráció [Registration] in the Vica application, select Erste Bank and in the popup window type your VICA user authentication (identical to your Commerzbank user authentication) sent to you in an SMS text message and your VICA registration passcode (also sent in the SMS). After tapping the button Tovább [Proceed], the registration is complete once the received SMS is typed in.
  • In the case of all Commerzbank Electra users that could be identified as Erste Electra users, authorisations for their accounts in Commerzbank have been set for their Erste Electra user account.
  • The very same account and customer authorisations have been set for the users at Commerzbank. Modifications to the authorisations may be initiated at Commerzbank until 30th November 2022 and at Erste Bank from 1st December 2022. Authorisations of users should be checked in any case and modification of unwanted settings should be initiated with the bank.
  • To check user authorisations, log in to the Electra Program and navigate to Paraméterbeállítás/Ügyféladatok/Felhasználók listája [Parameters/Customer data/List of Customers]. Here you can check the user’s basic data, authentication method, and authorisations regarding the account as well as other authorisations).
  • Installation of new Erste Electra Program is only required if account management cannot be done in the Erste Electra Program currently in use, because ‘142’ accounts are now visible in the Erste Electra Program as well and could be managed with full functionality as of 5th December 2022.
  • In the morning on 7th October 2022, all users authorised to sign Electra Program registration orders in Commerzbank were sent an SMS text message containing the product code required to install Erste Electra Program. In case you are using multiple Electra Programs in Commerzbank, multiple product codes were sent by Erste Bank. If there are multiple users authorised to sign registration orders in the company, each user with such authorisation was sent every product code. One product code allows installation of one Program (the program may be installed in network version with a single product code). Installation and operation of Erste Electra Program is identical to the Electra Program currently used with Commerzbank. When installing the program, please employ the assistance of the IT expert who currently operates the Commerzbank Electra Program. Erste Electra can be downloaded here: https://www.erstebank.hu/hu/ebh-business/kis-es-kozepvallalatok/mindennapi-bankolas/elektronikus-szolgaltatasok/erste-electra/electra-demo-es-aktualis-verzio. Please, always update the software after installation at Paraméterbeállítás/Beállítások/Programfrissítés  [Parameters/Settings/Program update > Verification (click latest version and click Érvényesít [Verification]).
  • After first logging in to the newly installed software, the data “csoport” [group] and “Felhasználó neve” [User name] must be defined. If the VICA user authentication in the SMS text message was “NAGYZRT:KISS” , then “csoport” [group]= “NAGYZRT” and “Felhasználó neve” [User name]=”KISS”.
  • The newly installed Erste Electra Program may not be used for sending off orders to Erste Bank until 5th December 2022. Information on payment operations between 1st and 5th December 2022 is available in Erste Bank’s communication regarding its bank holiday.  
  • Erste Electra Program can be used with full functionality as of 5th December 2022.
• users of GPP NetBank at Commerzbank:
  • GPP authorisations have been set for users that could not be identified as Erste Electra users, but they cannot log into the Program yet. They will have to fill out an Erste Electra user form, supplying their authentication method (SMS or VICA) and their account authorisations.
  • All Commerzbank GPP users that could be identified as Erste Electra users have been given their authorisations used in GPP. The very same account and customer authorisations have been set for the users in at Commerzbank. Modifications to the authorisations may be initiated at Erste Bank. Authorisations of users should be checked in any case and modification of unwanted settings should be initiated with the bank.
  • To check user authorisations, log in to the Electra Program and navigate to Paraméterbeállítás/Ügyféladatok/Felhasználók listája [Parameters/Customer data/List of customers]. Under this menu option you can check the user’s basic data, authentication method, and authorisations regarding the account as well as other authorisations).

Customers using Erste Vállalati [Corporate] NetBank

• Users of Electra at Commerzbank:
  • Between 21:00 and 24:00 hours on 6th October 2022 all Commerzbank Electra users, that could not be identified as Erste Vállalati NetBank [Corporate NetBank] users were sent their VICA registration passcode required for registering their own VICA application with Erse Bank. Please, register Erste Bank in the VICA application you are currently using. Click the menu Regisztráció [Registration] in the Vica application, select Erste Bank and in the popup window type your VICA user authentication (identical to your Commerzbank user authentication) sent to you in an SMS text message and your VICA registration passcode (also sent in the SMS). After tapping the button Tovább [Proceed], the registration is complete once the received SMS is typed in.
  • The very same account and customer authorisations have been set for the users at Commerzbank. Modifications to the authorisations may be initiated at Commerzbank until 30th November 2022 and at Erste Bank from 1st December 2022. Authorisations of users should be checked in any case and modification of unwanted settings should be initiated with the bank.
  • To check user authorisations
    • log in to the Electra Program and navigate to  Paraméterbeállítás/Ügyféladatok/Felhasználók listája [Parameters/Customer data/List of customers]. Here you can check the user’s basic data, authentication method, and authorisations regarding the account as well as other authorisations).
    • log in to the Electra Program and navigate to Paraméterbeállítás/Önadminisztráció/Felhasználók listája [Parameters/Self-registration/List of customers].
  • No need to install Erste Electra Program, because ‘142’ accounts are now visible in the Vállalati Netbank [Corporate NetBank] currently in use and could be managed with full functionality as of 5th December 2022. In the event the Erste Electra Program would still be installed:
    • Erste Vállalati NetBank [Corporate NetBank] users will not be able to log in to the newly installed program when the company has no Erste Electra contract (Vállalati NetBank [Corporate NetBank] only). The new program could only be used by Commerzbank Electra users.
    • In the morning on 7th October 2022, all users authorised to sign Electra Program registration orders in Commerzbank were sent an SMS text message containing the product code required to install Erste Electra Program. In case you are using multiple Electra Programs in Commerzbank, multiple product codes were sent by Erste Bank. If there are multiple users authorised to sign registration orders in the company, each user with such authorisation was sent every product code. One product code allows installation of one Program (the program may be installed in network version with a single product code). Installation and operation of Erste Electra Program is identical to the Electra Program currently used with Commerzbank. When installing the program, please employ the assistance of the IT expert who currently operates the Commerzbank Electra Program. Erste Electra can be downloaded here: https://www.erstebank.hu/hu/ebh-business/kis-es-kozepvallalatok/mindennapi-bankolas/elektronikus-szolgaltatasok/erste-electra/electra-demo-es-aktualis-verzio. Please, always update the software after installation at Paraméterbeállítás/Beállítások/Programfrissítés [Parameters/Settings/Program update] (click latest version and click Érvényesít [Verificate]).
    • After first logging in to the newly installed software, the data „csoport” [group] and „Felhasználó neve” [User name] must be defined. If the VICA user authentication in the SMS text message was „NAGYZRT:KISS” , then „csoport” [group]=”NAGYZRT” and „Felhasználó neve” [User name]=”KISS”.
    • The newly installed Erste Electra Program may not be used for sending off orders to Erste Bank until 5th December 2022. Information on payment operations between 1st and 5th December 2022 is available in Erste Bank’s communication regarding its bank holiday.  
    • Erste Electra Program can be used with full functionality as of 5th December 2022.
• Users of GPP NetBank at Commerzbank
  • All Commerzbank GPP users that could be identified as Erste Vállalati NetBank [Corporate NetBank] users have been given their authorisations used in GPP.
  • GPP authorisations have been set for users that could not be identified as Erste Vállalati NetBank [Corporate NetBank] users, but they cannot log into the Erste Vállalati NetBank [Corporate NetBank] yet. They have to fill out an Erste Vállalati NetBank [Corporate NetBank] user form, supplying their authentication method (SMS or VICA) and their account authorisations.
  • Modifications to the authorisations may be initiated at Erste Bank. Authorisations of users should be checked in any case and modification of unwanted settings should be initiated with the bank.
  • To check user authorisations, log in to the Vállalati NetBank and navigate to Paraméterbeállítás/Önadminisztráció/Felhasználók listája [ Parameters/Self-registration/List of customers].